Refund Policy

1. Try it before you buy

Every account starts with a free trial that needs no card and is never charged. You can connect your Google Business Profile, generate AI replies and explore the dashboard before paying anything. By purchasing a plan you confirm you have had the chance to evaluate the product and that it meets your needs.

2. What is not refundable

We do not issue refunds, in full or in part, for any of the following:

• Change of mind, including deciding you no longer need the product or want to use a different one.
• Accidental or mistaken purchases made by you or anyone on your team, including buying the wrong plan, billing period or quantity. Contact support and, where possible, we will move you to the right plan for the rest of your paid period instead.
• Unused time or allowances: unused days or months, AI replies, team seats or locations, or not using the product at all.
• Results: changes (or no change) in your star rating, number of reviews, customer responses or revenue. Results depend on your business, your customers and Google, which we do not control.
• Personal preference about the wording, tone or style of AI drafts. Every draft can be edited or rejected before anything is posted.
• Problems outside our service: a Google Business Profile that is suspended, unverified or disconnected, access you revoked, Google outages or limits, issues with your email or payment provider, or your own device or network.
• Business circumstances: closing or selling the business, staff or budget changes, or forgetting to use or cancel the product.
• Accounts suspended or closed for breaking our Terms of Service.
• Renewals or extensions of a plan you have already used.

3. The only exception: a paid feature does not work as described

Our support team will consider a refund request only when all of the following are true and can be verified in our records:

1. A core paid feature, as described on our pricing page, does not work for your account because of a fault in our service. For example: reviews from your connected Google Business Profile never sync, AI drafts cannot be generated, or approved replies cannot be posted to Google.
2. You reported the problem to our support team within 30 days of the payment you want refunded.
3. You provided proof of the problem: screenshots or a screen recording, the exact error messages, the dates and times it happened, and the steps you took.
4. Our usage records show genuine, regular use of the product during that period, with your Google Business Profile connected and the affected feature actually attempted. Accounts with little or no activity do not qualify.
5. You gave our support team at least 10 business days to fix the problem, and we were unable to fix it or to provide a working alternative.

Meeting these conditions makes a request eligible for review. It does not guarantee a refund.

4. How the decision is made

• Refund requests are reviewed and decided solely by our support team, based on our system logs and the evidence you provide. The support team’s decision is final.
• We may ask for more information. If we do not hear back within 5 business days, the request is closed.
• Instead of a refund, we may fix the problem, extend your plan at no cost, or add credit to your account.
• If a refund is approved, it may be partial, reflecting the time the product worked for you, and is limited to the amount you actually paid after any discount. Payment processing fees that are not returned to us are not refundable.
• Approved refunds are sent to the original payment method through our payment provider, Ziina. Your bank may take 5–10 business days to show it. Access to the refunded plan ends when the refund is issued.
• A business can receive a refund once. Opening additional accounts to claim more refunds is not permitted and leads to account closure.

5. Billing errors on our side

If our system charged you twice for the same purchase, or charged an amount different from the price shown at checkout, that is not a refund request: tell us within 30 days and we will correct the error once we have verified it.

6. How to request a review

1. Sign in and open Billing → Request a refund, or email support@reviewsuplift.com from the email address on your account.
2. Include your business name, the invoice number (it starts with RU-), a description of the problem and the proof listed in section 3.
3. Our support team replies within 2 business days.

7. Chargebacks and payment disputes

Please contact our support team before disputing a payment with your bank. If a payment is disputed, we will provide the payment provider and your bank with our records, including your acceptance of this policy at checkout, your usage logs and your invoice. The account may be suspended while a dispute is open.

8. Legacy subscriptions

Subscriptions started before October 2026 can be cancelled at any time from the billing page. Cancelling stops future renewals; it does not refund the current billing period.

9. Your legal rights

Our plans are sold to businesses. Nothing in this policy limits any rights you have under laws that cannot be excluded by agreement.

10. Changes to this policy

We may update this policy from time to time. The version in effect when you made a purchase applies to that purchase. The date and version at the top of this page show when it last changed.