Refund Policy

1. Refund eligibility

A refund may be granted at our sole discretion, subject to review, only when every one of the following conditions is fully satisfied and independently verifiable in our logs:

• You are within 30 days of your first paid invoice. Requests submitted on day 31 or later are automatically ineligible, without exception.
• Your Google Business Profile was connected within the first 7 days and remained continuously connected — any disconnect, revoked scope, or unresolved auth error voids eligibility.
• The product has been actively used for at least 21 consecutive days within the 30-day window, in AI-draft mode with your approval, with no extended periods of inactivity.
• At least 75 AI replies were generated and approved/posted from your account during that window. Drafts left unapproved do not count.
• Your Google rating has not improved by 0.2★ or more and your total published-review count has not increased by 10% or more, both measured against the baseline captured on your first day of use.
• You have raised the concern with support at least once during the 30-day window and given us a reasonable opportunity to resolve it before requesting a refund.

Meeting every criterion only qualifies you for a review — it does not guarantee approval. Our billing team makes the final decision and may request evidence, screenshots, or additional context. Incomplete responses within 5 business days close the ticket.

2. What is not eligible

• Accounts less than 21 days old (still inside the trial or first billing cycle).
• Accounts where fewer than 75 AI replies were approved or posted.
• Any renewal invoice — only the first paid invoice may be considered.
• Annual / pre-paid plans, add-ons, one-time purchases, custom onboarding, migration fees, or overage credits.
• Accounts terminated for policy or terms-of-service violations.
• Accounts previously refunded under this guarantee.
• Dissatisfaction unrelated to product performance (change of mind, business closure, staffing changes, forgot to cancel).
• Issues caused by third-party outages (Google, Stripe, email providers) or by disconnecting integrations.
• Third-party fees (payment processor, taxes) where non-refundable by the processor.

One refund per business, per lifetime. Creating additional accounts to claim multiple refunds is not permitted and will result in account termination.

3. How to request a refund

1. Sign in and open Billing → Request a refund on your dashboard. This creates a tracked ticket linked to your workspace and the invoice you select.
2. Our billing team will review the eligibility criteria above and respond within 1–2 business days at the email on file.
3. Approved refunds are issued back to your original payment method by a trained platform administrator with an immutable audit trail. Depending on your bank, funds may take an additional 3–10 days to appear.
4. If you cannot access your dashboard, email inquiry@reviewsuplift.com from the address on file and reference your business name.

4. Cancellations vs refunds

You may cancel your subscription at any time from your billing page. Cancellation stops future charges; it is not the same as a refund. Access to paid features remains until the end of the current billing period. Cancellation alone does not initiate a refund request.

5. Downgrades

Downgrading from a higher plan to a lower plan takes effect at the next billing cycle. Partial-month refunds are not issued for downgrades — instead, unused value is applied as a credit to your next invoice.

6. Chargebacks

Please contact us before initiating a chargeback. Chargebacks filed before we've had the opportunity to review your refund request will result in an automatic account suspension pending resolution.

7. Promotional pricing (SUMMER25 Limited Time Deal)

Our SUMMER25 Limited Time Deal provides a 25% recurring discount on Premium and Growth plans and is available for a 2-week window from launch (offer window is displayed on the pricing page countdown). The following refund rules apply to any subscription purchased with a promotional code — including SUMMER25 or any successor promotion:

• Refund amounts are calculated on the actual amount paid after discount, not on the full list price. Example: a Premium plan purchased at $29.25/mo under SUMMER25 is refundable up to $29.25 per eligible billing cycle, not $39.
• If your refund is approved, your discounted rate is forfeited. Should you later re-subscribe, standard list pricing will apply — the SUMMER25 promo will not be reinstated even if the offer window is still active.
• The SUMMER25 code is strictly time-bound. Once the offer window closes, it cannot be applied retroactively, extended, or stacked with future promotions.
• Promotional codes are limited to one redemption per business. Using multiple accounts to redeem the same offer voids the discount and any related refund eligibility.

8. Changes to this policy

We may update this refund policy from time to time. The version in effect at the time of your subscription purchase governs that subscription. Material changes will be posted here and, where reasonable, emailed to active subscribers at least 14 days in advance.